fleet maintenance response time
Throttles 5 General Automotive Solutions With 2.5-Minute Calls
Rafid Automotive’s 2.5-minute call response sets a new benchmark for fleet maintenance. By answering 269,000 inquiries in 2025 with an average callback of just 2.5 minutes, the platform slashes the traditional 7-10-minute wait and lifts first-time satisfaction from 70% to 86% (Rafid internal performance data, 2025)